Description
Customer Service Representative
Our client based in Oshawa Ontario, is a high-quality commercial printing company serving the Canadian and US markets, providing design, print, and finishing services. The company leverages its digital and offset technologies as well as its wide range of in-house finishing capabilities.
They are currently looking for a motivated Customer Services Representative to join the CSR team, reporting to the Director of Operations.
Customer Service Representative – Summary
This is a full-time, advanced Customer Service Representative position coordinating all aspects of client projects, from estimating to prepress, printing, finishing, shipping, and billing. The CSR plays an active role with clients and prospects and supports the sales team. The CSR ensures that job specifications are well documented and coordinates the projects with the production teams, ensuring projects are delivered on time and on specification. This position will also take the lead role in coordinating all aspects of an annual project.
Duties and Responsibilities
- Coordinates client projects with the estimating and sales departments
- Communicates with customers on print and finishing job specifications
- Prepares job tickets in coordination with operations
- Assists the pre-press department in determining the correct specifications
- Coordinates with third-party vendors and subcontractors when outsourcing is required
- Resolves any emerging problems clients might face with accuracy and efficiency
- Tracks the jobs from start to finish. including shipping and billing
- Serves as a backup to the other CSR team members
- Project Manage the yearly project incl.:
- Acts as the main liaison with the sales organization
- Coordinates all third-party component procurements
- Manages part-time staffing during peak period
- Works closely with the Operations Team to deliver on schedule
Qualifications
- A minimum of 5 years of experience in a similar role in the printing industry
- Excellent problem-solving and decision-making capabilities
- Analytical and detailed oriented mind
- Ability to multi-task in a fast-paced, dead-line-driven environment
- Excellent organizational and time management skills
- Excellent communication skills, working with clients, sales, operations, shipping, and admin
- Excellent team player
- Proficient with Microsoft Office, with main emphasis on Excel
- In-depth knowledge of prepress, digital and offset printing, and finishing
This client offers:
- Opportunity to be part of a growing company, joining a dynamic and motivated team
- Competitive remuneration package
- Comprehensive health & benefit package
- Pension Plan