Customer Service Coordinator

The Company

Our client is an industry leader in packaging with over 75 years of experience. The company is focused on delivering quality sustainable products to customers both large and small. The company is dedicated to fostering an inclusive environment and committed to developing a team where all colleagues and customers feel valued and supported.

Role Description

Preprint is actively looking for a seasoned Customer Service Coordinator to join their dynamic and growing organization. Reporting into the Operations Manager, this role will be the primary point of contact for post-sales support for a diverse group of clients.

A strong candidate will have 3-5 years of previous Customer Service experience and an ability to proactively involve themselves in the business. The candidate will need to be able to proactively forecast the needs of their clients and demonstrate strong problem-solving skills.

What You Will Be Doing:

• Provide exceptional customer service to our clients in a professional manner
• Process customer orders via, fax, email & internet
• Answer customer product, pricing & availability inquiries
• Liaise with buyer/expeditors to fulfill customer orders
• Coordinate shipments with carriers
• Support outside Sales Representatives
• General administrative duties

What You Will Bring to the Table:

• College diploma in Business or business related discipline or comparable work experience
• Intermediate skills in MS Word and Outlook
• 3-5 years of Customer Service Experience
• Strong written & verbal communication & organizational skills
• Strong time management skills with the ability to multitask
• Ability to work autonomously and with little direction in a high volume, fast-paced environment
• Ability to present themselves in a professional manner

Salary:

$50K