Customer Service Representative

Our client is a renowned leader in the printing and packaging industry, celebrated for its unwavering commitment to excellence and continuous innovation. The company cultivates a collaborative and growth-driven work atmosphere, and is actively seeking a devoted, customer-centric individual to join their ranks.

WHY YOUR ROLE MATTERS:

As the Customer Service Representative of Packaging, you serve as the vital link between our client’s imaginative realm and valued customers. Your mission is to assure that their creative visions will become tangible realities. Your daily expedition encompasses:

General and Administrative:

• Facilitating seamless communication between the CSR Supervisor, Production Team, and customers.
• Providing crucial support to the Production Team.

Customer Service:

• Collaborating closely with the Sales Team.
• Nurturing and strengthening client relationships.
• Proficiently managing customer accounts.
• Orchestrating meetings and efficiently managing orders.
• Swiftly resolving file-related issues and ensuring timely updates.

Sales and Marketing:

• Being the backbone of Customer Sales support.
• Pioneering the introduction of new products.
• Implementing effective sales strategies.
• Collaborating on dynamic marketing initiatives.

QUALIFICATIONS:

• Post-Secondary Diploma or Degree in a related field.
• 3+ years of customer service experience in the label/packaging environment.
• Printing background knowledge in digital and offset.
• Proven experience in tracking and managing customer orders.
• Ability to work both independently and collaboratively.
• Exceptional organizational skills with an eye for detail and strong multitasking abilities.
• Comprehensive understanding of the graphic arts/printing industry.
• Previous experience in sales, customer service, or printing/graphic arts industries.
• Excellent command of the English language, both written and oral.
• Strong interpersonal skills, fostering collaboration and maintaining a positive attitude.
• Solid mathematical skills.
• Capability to identify and meet customer needs and requirements.
• Exceptional attention to detail coupled with a sales aptitude and problem-solving abilities.
• Proficiency in computer use with a willingness to adapt to new technology.
• A hardworking, self-starting, and proactive problem solver.
• Demonstrated excellence in organizational and time management skills, effectively managing multiple tasks.
• Exceptional phone and customer service skills.