September 1, 2023
Toronto, ON, Canada
Job Type


An end-to-end provider of managed print and marketing services, our client specializes in high-quality digital printing, high-volume inkjet printing, and direct mail and fulfillment. With a focus on delivering superior customer service and innovative solutions, the company goes above and beyond to provide added value to their customers.


  • Proficiently operate Digital Printers (Trivor 2400 Inkjet Press, Xerox Cutsheet B & W, Irisdesse Colour, HP and Canon printers) including input of job-processing settings and managing job queues.
  • Understand the different digital print systems that are present including their features, efficiencies, limitations, and flexibilities.
  • Utilize the features of each machine for maximum production efficiency.
  • Work with various types of data in different formats that are associated with each system including Text, Excel, Database, Access. and pdf files depending on the machine.
  • Preflight files and convert for most efficient imposition.
  • Review Docket/Work Order & samples to determine job specifications such as production time, colour, and quantities required.
  • Proven ability to analyze and interpret customer print requirements and specifications.
  • Follow a schedule provided by the Production Manager which will have all priorities listed and what machine to run on. Ok to run on a different machine if necessary. Schedule only a guideline in some cases.
  • Manage the workflow processes and prioritize jobs with little or no supervision.
  • Check document quality before, during, and after each production job.
  • Responsible for overall quality and integrity of the end product.
  • Load printers with paper and toner as needed.
  • Monitor job components and materials required, maintaining adequate inventory levels.
  • Confirm that job components are correct and of good quality.
  • Pack finished product as per work order instructions.
  • Keep products organized and well labeled so shipping can quickly and positively identify.
  • Maintain and clean equipment as needed to ensure smooth function.
  • Troubleshoot basic equipment problems, placing service calls when needed.
  • Communicate with manager on job or deadline issues.
  • Understanding of print materials and use (i.e. stocks, finishes, inks, print processes etc.).
  • Provide exceptional customer service by ensuring the highest standards in production processes and quality control measures.
  • General housekeeping in the work area for safety, cleanliness, and organization.
  • Move to days to cover sicknesses and holidays as required.
  • Fill out service log as breakdowns occur.
  • Keep all paper stock well organized and labelled.
  • Notify Inventory Control of any low stock levels.
  • Provide feedback and ideas for improving processes and department development.
  • Other relevant tasks or responsibilities may be required to meet the needs of the department and organization.


  • Secondary School Diploma or equivalent hands-on experience required.
  • Must handle sensitive data and documents in a confidential manner.
  • Adhere to all Health & Safety guidelines, policies, and procedures.
  • Adhere to all department policies, procedures, and controls.
  • It is a condition of employment that the employee scan their hours.
  • Be flexible with regards to extra shifts and possible short-term changes to accommodate client demands and staff vacations and absences.
  • Must be detail oriented and have the ability to stay focused and work accurately under pressure in a fast-paced, deadline-sensitive environment.
  • Must be able to prioritize work efficiently and multitask.
  • Must be able to think ahead, trouble shoot, and follow a job through to successful completion.
  • Standing, walking, bending, repetitive motion, and lifting required.

Reports to: V. P. Production

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