Director Customer Experience – BC

Responsibilities include:

• Develop and implement annual sales strategy to achieve organizational revenue targets.
• Contribute to the development of product ideas, pricing, and placement strategies.
• Recruitment and development of Project Coordinators and Account Managers, including training, performance assessment, and coaching to ensure we meet the highest performance standards and live the company values.
• Lead morning meetings with your team.
• Develop regular on- or off-site training programs for Account Managers.
• Play a supporting role in the preparation and presentation of contracts and tenders.
• Participate in various local events and get involved in corporate associations to build brand awareness.
• Maintain and grow long-term relationships with key accounts by demonstrating a solid understanding of their business needs.
• Demonstrate company culture and core values in everything you do.

REQUIRED SKILLS

• 3+ years experience in the print industry
• 4+ years experience managing a sales team or proven B2B sales experience
• Proven ability to plan, communicate, and execute in order to accomplish company objectives
• Proven leadership, mentoring, team building, and coaching skills to support growth and development
• Confident and professional communicator, adept at networking
• Strong relationship-building skills and industry contacts with a knowledge of the GVRD market
• Experience working with C-suite; strong executive presence and listening skills
• Positive attitude and competitive energy with an entrepreneurial spirit and sense of urgency; willing to lead by example
• Preference given to applicants with…
• Experience in printing or a complementary industry
• MBA or equivalent

(Expected Salary: $90k-$120k)